FAQs

1. How do I place an order?

Browse our products, add items to your cart, and securely checkout on our website.

2. What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and other secure payment options.

3. How long does shipping take?

We offer free standard shipping within the UK, typically delivered within 5–8 business days after processing.

4. Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number by email to monitor your delivery.

5. What is your return policy?

You can return most items within 14 days if unused and in original condition. Please see our Return & Refund Policy for details.

6. How do I contact customer service?

Reach us by phone at 02083512836 or email at stellareshop82@gmail.com during business hours.

7. Do you ship internationally?

Currently, we ship only within the United Kingdom.

8. What should I do if I receive a damaged or incorrect item?

Please contact us immediately with your order details so we can assist you with an exchange or refund.